Booking & Payment
At the time of booking, please advise your receptionist of any serious health condition, recent injuries (medication/other specialist medical treatments) or stages of pregnancy as some treatments may be unsuitable for you.
We require payment in full to secure your appointments on booking by Debit or Credit Card or by cash if you pop into the spa. (American Express or cheques are not accepted).
To secure any treatments on special offer we require full payment at the time of booking.
Please give the full details of any vouchers you are wishing to redeem (please check expiry date) on booking and bring with you at time of treatment.
If you cancel or change your appointment with less than 24 hours notice you will be charged in full. This also applies if gift vouchers are the method of payment
No payment will be refunded if you fail to attend or choose to cancel an appointment without 24 hours notice.
However; If you reschedule your appointment within 2 weeks of the original booking; as a gesture of goodwill we would be happy to retain 50% of your payment on your account for you to use on your next treatment.
If you make an appointment but cancel the appointment the same day of booking a 10% booking fee of the total cost will be charged and retained, the other 90% will be refunded on the original method of payment.
Any reason you wish to dispute this policy would need to be put in writing and addressed to the manager for consideration and validation. Receptionists do not have the authority to overrule.
Special Offers
Terms and conditions of individual special offers apply and are displayed on www.innersanctuaryretreat.com
modesty policy
Underwear is required to cover lower parts when having treatments to protect your modesty and the therapist. Clients will not be treated without underwear. We are happy to provide disposable knickers.
group bookings & corporate entertaining
We welcome groups for pamper parties for tailored pampering and relaxation from the 'bride to be' who wants a chic celebration with her friends and family... to ultimate reward experience for valued teams of employee's.
Inner sanctuary can be reserved exclusively for corporate or personal events and we'll create your unique day of pampering and wellbeing. We recommend minimum 1month booking notice to ensure availability and organize to your requirements.
organiser's thank you!
Just co-ordinate a group of 6 or more and we'd love to treat you with a free Bio Foot Detox Spa treatment.
advanced booking & loyalty discount
If you book & pay a month in advance and don't alter that booking then we will reduce your payment by 10% on treatments over 55mins in duration and leave the value on your account towards your next treatment.
pamper pairs experience
Times & prices as per person as listed on menu. Enjoy your relaxing treatments together... we are happy to advise a package of treatments to suit both your needs. Inc massages, wraps & scrubs...ideal for mother and daughter, newly-weds, valentine couples or just good friends.
events promotion
Our qualified & insured therapists are also available for promotional events at your preferred location.
Please contact us and using our experience we will be happy to advise and quote to suit your brief.